Understanding Phone and SMS Usage Charges in Concours Pro
Contents Introduction This article is an overview of the types of phone and SMS usage charges you can expect when using Concours Pro’s LC Phone System, and when to expect to be charged for each. Unless specifically stated, all usage rates linked and described below are for Australian phone numbers, and for making / receiving […]
Email Bot Detection: Preventing Stats Inflation & Automation Execution
Contents Overview In email marketing, it’s vital to have accurate data for assessing your audience’s engagement. Sometimes, automated bots can interact with emails, distorting key metrics like open rates and click-through rates. To address this, Concours Pro has introduced a Bot Detection feature to ensure your statistics reflect real user behaviour, not bot activity. How […]
SMS Blocking for International Long Codes in the UK
Contents Important Announcement From July 30, 2024, UK carriers will block all SMS traffic sent from international long codes to UK numbers. This measure aims to prevent misuse of Person-to-Person (P2P) routes for Application-to-Person (A2P) SMS, such as the messages sent via Concours Pro. A long code is a standard 10-digit phone number used for […]
Adding The Concours Pro Web Chat Widget To Your Website
Contents Prerequisites Before you add the Concours Pro Web Chat Widget to your website, be sure you have created and customised your widget as per your requirements. Here’s how to do that: Creating and Customising the Web Chat Widget in Concours Pro. Adding the Widget to a Concours Pro Website or Funnel Adding the Widget […]
Creating and Customising the Web Chat Widget in Concours Pro
Contents Introduction With Concours Pro, you can now fully customise the chat widget to fit your brand’s style and functionality. This feature allows you to modify the widget’s placement, design, and user interactions to create a seamless experience for your customers. Creating the Widget To get started with your chat widget: SMS/Email Widget is suitable […]
Allowing Access To Instagram Direct Messages
Contents Prerequisites As a prerequisite to integrating your Instagram Direct Messages into Concours Pro, the following must be done: How to Allow Access to Instagram DMs Manage how your Instagram messages are accessed across various apps. On the Instagram mobile app: Who Has DM Access If Allow Access to Messages is enabled, anyone with access […]
Setting Up Two-Way Email Sync for Outlook
Two-way email sync allows you to keep emails synchronised between Concours Pro and Outlook (MS365), ensuring that any email sent, received, or updated in one platform reflects in the other. Contents How to Connect Outlook Two-Way Email Sync How Two-Way Sync Works Once connected: Important Notes: Additional Functionalities Update Email This feature allows you to […]
Sending Emails – Name & Address Priority in Concours Pro
Contents Which email address will be used for sending? When sending emails through Concours Pro, the email address used as the sender depends on whether the contact is assigned to a user or not. For manual emails, the logged-in user’s email takes priority. For automated emails, settings within campaigns or workflows are prioritized. Cases Unassigned […]
How to Use the Email Risk Assessment Tool in Concours Pro
Contents Feature Overview The Concours Pro Email Risk Assessment Tool is a powerful feature designed to help you optimise email deliverability. By analysing your imported contact lists, the tool categorises emails based on deliverability risk, allowing you to improve your email marketing outcomes by minimising bounce rates and enhancing overall reach. Risk Categories Emails are […]
Email Validation in Concours Pro
Contents What is Email Validation? Concours Pro’s email validation feature checks the validity of email addresses to ensure deliverabilty. Email validation checks for: Email validation is highly recommended as it improves delivery rates and list hygiene, boosts email marketing metrics and helps protects sender reputation. If you acquire, import or updating your mailing list you […]
