Contents
- Overview of Content Management
- Usage Cases for Content Management
- Creating Group Channels
- Creating a Post
- Home Timeline
- Comments and Likes
- Deleting a Post
- FAQs
Overview of Content Management
Concours Pro’s Communities feature lets admins and members build, manage, and interact with posts and channels. With tools like video embedding, comment management, and likes, it’s designed to spark lively discussions and keep your community buzzing. Use these features to drive meaningful conversations and create a thriving group environment.
Here’s what you get with Content Management in Communities:
- Group Channels: Organise discussions by topic or theme. Only admins can create these channels to keep things structured.
- Posts: The core of your community content. Members can share posts with text, images, videos, or attachments, tied to specific channels for focused discussions.
- Home Timeline: A central hub showing all posts from every member across all channels, keeping everyone in the loop.
- Embedding Videos: Add videos from platforms like YouTube, Vimeo, Wistia, or Loom to make posts more engaging.
- Attachments: Include images, GIFs, PDFs, or other files to enrich your posts.
- Comments and Likes: Boost engagement with comments (which can include media) and likes on posts or comments.
- Post Deletion: Admins and moderators can remove posts that break community rules. Members can delete their own posts or comments.
These tools work together to create a dynamic, interactive space for your community, fostering connection and collaboration.
Usage Cases for Content Management
Here’s some examples of how you can use content in Communities for different goals:
- Brand Awareness Campaign: Launch a product line by creating a dedicated channel. Share posts with images, GIFs, and embedded videos to showcase products. Invite customers and prospects to join and engage, using channels, posts, video embedding, and member invites.
- Customer Support Forum: Set up channels for different product areas. Customers post questions, and your team responds with video tutorials or attachments. The Home Timeline keeps everyone updated, and you can invite new users. Uses channels, posts, attachments, timeline, and invites.
- Education/Training Program: Create channels for courses or topics. Instructors post lessons with videos, attachments, and discussion prompts. Students comment and engage, with the Home Timeline tracking updates. Leverages channels, posts, videos, attachments, comments, and timeline.
- Internal Communication for Businesses: Set up channels for departments or teams. Members post updates, questions, or files, and the Home Timeline keeps everyone informed. Invite new employees to relevant groups. Combines channels, posts, attachments, comments, timeline, and invites.
- Community Engagement for NGOs: Create channels for programs or causes. Post updates, stories, or discussion starters. Supporters comment, like, and share feedback, with the Home Timeline showing all activity. Uses channels, posts, comments, and timeline.
Creating Group Channels
Channels help keep discussions organised by topic, and only admins can create them. Here’s how:
- Find the Add Channel button in the group’s left sidebar and click it.
- A pop-up window will ask for channel details:
- Channel Name: Keep it short (15 characters max), e.g., “Marketing Updates”.
- Channel Description: Summarise the channel’s purpose in 60 characters or less, e.g., “Discuss marketing reports and insights.”
- Channel Icon: Pick an icon that visually represents the channel for quick recognition.
- Enter the name, description, and choose an icon.
- Click to create the channel.
Creating a Post
Members can create posts in specific channels to share ideas or start discussions. Make sure the channel exists before posting. Here’s the process:
- Go to the channel where you want to post.
- Add a Post Title: A short, clear headline summarising your post.
- Write the Post Body: Share your main content—announcements, questions, or discussion starters.
- Add media or links:
- Add Image: Upload SVG, PNG, JPG, or GIF files (max 800x400px) via the upload button or drag-and-drop.
- Add Video: Upload MP4 files directly or embed videos from YouTube, Vimeo, Wistia, or Loom:
- Copy the share link from the video platform.
- In the post creation screen, click the video icon.
- Paste the link, click Add Link, and the video embeds.
- Add Attachment: Upload PDFs, CSVs, or XLSX files via upload or drag-and-drop.
- Add Link: Highlight text, paste a URL, and click Add Link to hyperlink.
- Add Emoji: Choose from a library of emojis to make posts more expressive.
- Select the channel from the Channel Dropdown or create a new one if needed.
- Click Publish Post to share it.
How to ‘Pin’ a Post as Featured
- Find the post you want to feature.
- Click on the 3-dot menu.
- Select the Pin option.
Your chosen post will be shown pinned to the top of both the channel and on your home timeline.
Home Timeline
The Home Timeline is your go-to spot for a full view of group activity. It shows all posts from all members across every channel in one place. Check it regularly to stay updated on discussions and updates within your community.
Comments and Likes
Comments and likes keep the conversation flowing. Here’s how to engage:
- Open the post you want to comment on.
- Find the comment section and write your thoughts. You can add images, videos, or links to enrich your comment.
- Reply to specific comments to keep discussions threaded and focused.
- Like a post or comment by clicking the thumbs-up icon.
Deleting a Post
Admins and moderators can remove posts that violate community guidelines, and members can delete their own posts or comments. Here’s how:
- Find the post you want to delete.
- Click the three dots icon on the right side of the post.
- Select Delete Post from the dropdown menu.
- The post will be permanently removed.
FAQs
Can I edit a post, or change it’s title, once it’s been published?
Yes, you can. Click the 3-dot menu beside the post and select Edit Post.
How many images can I attach to a single post?
You can add as many images as you like, but keep it reasonable to ensure fast loading and easy reading.
What’s the maximum size for video files I can upload?
For best performance, keep video files under 100MB, though official limits may vary.
How do hyperlinks work in posts?
Hyperlinked text directs users to the linked URL, perfect for sharing resources without cluttering your post.
Can I use emojis in my post title?
Yes, emojis are allowed in titles, but use them thoughtfully to keep the title clear and relevant to your audience.
