Contents
- Configure Your Email
- Set Up Your Phone Number
- Forward Your Calls
- Reach a Single Contact
- Reach Multiple Contacts
Configure Your Email
Get your emails landing in inboxes, not spam. Follow these steps to set up your email service quickly:
- Go to Settings > Email Services.
- Click Dedicated Domain and IP.
- Choose Create Dedicated Domain.
- Hit Add Domain.
- Enter a subdomain prefix with your domain (e.g., lc.yourdomain.com).
- Click Add & Verify.
- Update your DNS records as shown, following your registrar’s guide.
- Click Verify Records.
- Add the extra TXT record provided.
- Click Verify Domain.
- Customise headers by clicking the 3-dot menu and selecting Set Headers.
- Fill in your details (From Name, From Email).
- Click Save.
Once your email is set, you’re ready to move on to phone setup for seamless communication.
Read More: Setting Up a Dedicated Email Sending Domain in Concours Pro
Set Up Your Phone Number
Make it easy for customers to reach you by adding a phone number to your account in minutes:
- Head to Settings and click Phone Numbers.
- Click Add Number and select Add Phone Number.
- Filter numbers by country or area code to find the right one.
- Pick your preferred number.
- Click Proceed to Buy.
With your number ready, let’s ensure calls go to the right place by setting up call forwarding.
Read More: Purchasing a Phone Number in Concours Pro
Forward Your Calls
Never miss a call by routing incoming calls to a number that suits you:
- Go to Settings and select Phone Numbers.
- Click the 3-dot menu next to your number.
- Choose Edit Configuration.
- Enter the number you want calls forwarded to (e.g., your mobile).
- Click Save.
Now, let’s look at how to connect with individual contacts directly.
Reach a Single Contact
Get in touch with a contact using their preferred channel in just a few clicks:
- Navigate to Contacts.
- Search, filter, or browse to locate the contact.
- Open their Contact Card:
- Call: Click the green phone icon in the top right.
- SMS: Select the SMS tab in the message composer at the bottom.
- Email: Choose the email tab in the message composer at the bottom.
Want to reach a bigger audience? Next, we’ll cover contacting multiple contacts at once.
Reach Multiple Contacts
Save time by messaging multiple contacts at once with targeted bulk actions:
- Go to Contacts.
- Click More Filters to narrow down your audience.
- Filter your list to target the right group.
- Tick the checkbox next to each contact you want to reach.
- Select your bulk action (e.g., email, SMS).
With these tools, you’re set to streamline your communications and keep your customers engaged!