Support

Common Support Articles

Getting Started

Getting Started – Link Your Personal Email Inbox with Concours Pro

Getting Started: Add a Concours Pro Live Chat Widget to Your Website

Getting Started: Adding and Managing Contacts in Concours Pro

Getting Started: Automatic Email and SMS Follow-Ups in Concours Pro

Getting Started: Build a Website in Concours Pro

Getting Started: Configuring Email, Phone, and SMS in Concours Pro

Getting Started: Configuring the Missed Call Text Back Feature

Getting Started: Create an Email Campaign in Concours Pro

Account

Guide to Completing The Concours Pro Onboarding Questionnaire

How Your Concours Pro 21-Day Free Trial Works

Managing User Account Roles & Permissions in Concours Pro

Admin vs User Account Permissions in Concours Pro

Communications

Why is My Concours Pro SMS Sending Suspended?

Why Can’t I Use My Free Email Address To Send Bulk Marketing Emails?

Why Are My Emails Going to Spam?

Using the Conversation AI V2 Chatbot to Book Appointments in Concours Pro

Using The Conversation AI Chatbot to Capture Contact Details

Using Conversation AI V2 Chatbot in the Mobile App

Reputation

Integrating Your Google Business Profile with Concours Pro

How to use QR Codes to Boost Review Collection

How to Send Review Requests

How to Dispute a Google Review

Scheduling

Understanding Calendar Availability Settings in Concours Pro

Team Member Assignment for Concours Pro Round-Robin Calendars

Recurring Appointments in Concours Pro Calendars

Managing Rooms and Equipment in Concours Pro Calendars

Linking Your Privacy Policy When Collecting Customer Data

How to Link Your Outlook Calendar to Concours Pro

Latest Support Articles

Concours Pro Changelog – June 2025

Generating QR Codes for Your Website in Concours Pro

Generate and Customise QR Codes in Concours Pro

Using Notes in Concours Pro

The Contact List – Working with CRM Contacts in Concours Pro

Customising Search Options for Records in Concours Pro

Linking Your Privacy Policy When Collecting Customer Data

Tracking AI Actions in Concours Pro Conversations

Using The Conversation AI Chatbot to Capture Contact Details

Understanding Bot Goals in Concours Pro’s Conversation AI Chatbot

Using the Conversation AI V2 Chatbot to Book Appointments in Concours Pro

Using Conversation AI to Trigger Concours Pro Workflows

Managing Conversation AI Chatbot Assignments in Concours Pro

Conversation AI Using Live Chat in Concours Pro Workflows

Using Conversation AI in Concours Pro Workflows

Understanding How AI Responds in Concours Pro Conversations

Managing Trained Website Data for Conversation AI Chatbot

Understanding Enhanced Conversation AI Chatbot Training in Concours Pro

Using Auto-Pilot Mode in Concours Pro’s Conversation AI

Using Conversation AI V2 Chatbot in the Mobile App

Understanding Primary and Non-Primary AI Chatbots in Concours Pro

Mastering Advanced Chatbot Settings in Concours Pro

Getting Started with Concours Pro’s Conversation AI Chatbot

Getting Started: Build a Website in Concours Pro

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