Concours Pro - Terms Of Service

Effective February 26th, 2025.

These Terms of Service govern your use of the Concours Pro software application, operated by Juice Digital Pty Ltd, ACN 622 492 700 and available at ConcoursPro.app. By accessing or using Concours Pro, you agree to be bound by these Terms of Service.

 

1. Subscription & Payment Terms

1.1 Subscription-Based Service

• Concours Pro is a subscription-based service with a monthly access fee, which grants users access to the platform’s tools and features.
• Users may subscribe at the standard rate or, from time to time, may be offered a discounted rate in exchange for a minimum commitment period (e.g., as part of a Custom Account Setup offer).

1.2 Minimum Commitment & Payment Obligations

• If you have agreed to a minimum commitment period in exchange for a discounted rate, you must pay for the full term, even if you cancel early.
• No refunds, credits, or waivers will be provided for early termination.

1.3 Payment Processing & Direct Debit Authorization

• All subscription payments are processed via direct debit through Ezidebit.
• By signing up for a paid subscription, you authorize Juice Digital to process direct debits under the Ezidebit agreement, which cannot be revoked unless legally required.

1.4 One-Off Fees

• From time to time, additional one-off fees (e.g., setup, design, custom integrations) may apply.
• These fees are invoiced separately and must be paid within 14 days.
• Unpaid invoices may be referred to debt collection, with all recovery costs payable by the client.

1.5 Failed Payments & Account Suspension

• If a scheduled direct debit payment fails, Juice Digital will automatically retry the payment after 3 days.
• A failed payment fee will be charged for each unsuccessful attempt, as determined by our payment provider.
• If the second attempt also fails, the payment will be retried every 3 days until successfully processed. Each failed attempt will incur additional failed payment fees.
• If more than one consecutive payment fails, Juice Digital reserves the right to suspend your account without notice until all outstanding amounts, including failed payment fees, are paid in full.
• If payments remain unpaid for an extended period, the debt may be referred to a collection agency, with recovery costs payable by the client.

 

2. Use of Concours Pro

• You must use Concours Pro in compliance with applicable laws and regulations.
• Only authorized users may access the system. You are responsible for maintaining the security of your login credentials.
• You agree not to use, copy, modify, or distribute any part of Concours Pro without written permission.

 

3. Intellectual Property & Platform Ownership

• Concours Pro remains the property of its respective rights holder.
• Your subscription grants you a license to use the platform, but does not transfer ownership of the underlying software, frameworks, or system architecture.
• Any custom configurations, branding, or additional design work provided as part of your setup remain your property upon full payment.

 

4. Data Safety & Backups

• We implement security measures to protect your data but do not guarantee against unauthorized access or data loss.
• We recommend that you perform regular backups of critical data.
• We are not liable for data loss or security breaches beyond our reasonable control.

 

5. Account Suspension & Termination

• We may suspend or terminate your account immediately, without notice, if:
  • You fail to make a payment within the required timeframe.
  • You violate these Terms of Service.
  • Your account is used for illegal, fraudulent, or unethical activities.

5.1 Data Access Upon Termination

• If your account is terminated for non-payment, your access to Concours Pro will be revoked until payment is received.
• If your account is permanently terminated, your data may be deleted after 30 days, unless legally required otherwise.

 

6. Acceptable Use Policy (AUP)

By using Concours Pro, you must comply with all applicable laws and regulations and agree not to engage in any prohibited activities, including but not limited to:

• Any content, activity, or behavior that involves or promotes the exploitation or harm of minors in any form.  This is strictly prohibited and will be reported to law enforcement without notice.
• Uploading, storing, sharing, or distributing explicit adult material or content that depicts sexual acts, nudity, or any similar material.
• Spamming, phishing, or sending unsolicited marketing messages.
• Hosting, sharing, or promoting hate speech, violence, terrorism, or illegal activities.
• Hacking, unauthorized access, or attempts to disrupt the platform or compromise user accounts.
• Impersonating any person or entity without authorization.
  
  

Juice Digital enforces a ZERO-TOLERANCE policy on content involving minors, explicit adult material, or illegal activities. Any violation may result in immediate and possibly permanent account suspension without notice.

 

7. Enforcement & Minimum Commitment Obligations

• If an account is suspended or terminated due to a violation of these Terms of Service, all outstanding payments, including minimum commitment obligations, will remain payable in full.
• Account suspensions do not void contractual payment commitments.
• Juice Digital reserves the right to take further legal action against users who breach these Terms of Service.

 

8. Dispute Resolution

• If a dispute arises, both parties agree to first attempt resolution through direct negotiation.
• If unresolved within 14 days, the dispute will be referred to mediation.
• If mediation fails, binding arbitration under ACICA rules will apply, with costs split unless otherwise awarded.

 

9. Modification of Terms

• We may update these Terms of Service at any time.
• Changes will take effect after 10 business days unless the user formally objects in writing.
• The most current version of these Terms of Service will always be available at:
  https://juicedigital.com.au/concours-pro-terms-of-service/

 

10. Governing Law & Jurisdiction

• These Terms of Service are governed by the laws of New South Wales, Australia.
• Any disputes are subject to the exclusive jurisdiction of the NSW courts.

 

11. Contact Us

If you have any questions or concerns about these Terms of Service, contact us:
Email: Click here to email us.
Phone: +61 (0)2 5137 7777