Contents
- Which email address will be used for sending?
- Checking Contact Assignment
- Configuring Sender Email – Manual Emails
- Configuring Sender Email – Automated Emails
- FAQs
Which email address will be used for sending?
When sending emails through Concours Pro, the email address used as the sender depends on whether the contact is assigned to a user or not. For manual emails, the logged-in user’s email takes priority. For automated emails, settings within campaigns or workflows are prioritized.
Checking Contact Assignment
To see if a contact is assigned, search for the contact in the Smart Lists tab, then navigate to Conversations and view the Contact Details.
Configuring Sender Email – Manual Emails
Conversation Tab
For manual emails, the sender’s email is the logged-in user’s email by default. However, if you have two-way email sync set up, the sender’s email will reflect the integrated email.
Configuring Sender Email – Automated Emails
Email Template
To set the sender’s email for automated emails, go to Marketing > Emails > Templates, and create a new template. Specify the From Name and From Email in the template settings.
Bulk Action – Send Email
When sending bulk emails, navigate to Contacts > Smart Lists, select the contacts, and click Send Email. Add the From Name and From Email in the options provided.
Workflow Settings
In workflows, go to Automation > Workflows > Create Workflow. After starting a new workflow, click on Settings and configure the sender’s address there.
FAQs
Why does the sender’s email look strange in Outlook?
This happens due to how Outlook displays the sender information. It should display correctly in Gmail and other platforms.
How to remove “Sent via” information in Gmail and other recipent mail clients?
Ensure the sender’s email domain matches the domain set up as your email sending domain. This prevents the “Sent via” information from appearing.
