Contents
- What is the Communities Feature?
- Key Benefits of Communities
- Create a New Community
- Email Notification Settings
- Logging In To Your Community
- Branding Settings
- Set Up a Custom Domain
- Manage Memberships and Roles
- Create and Organize Groups
- Set Up Channels
- Add and Manage Courses
- Create and Schedule Events
- Implement Rewards and Gamification
- Frequently Asked Questions
What is the Communities Feature?
Concours Pro’s Communities feature lets you build a private or public space for your audience to connect, share content, and engage. It’s perfect for businesses, coaches, or creators looking to foster interaction and deliver exclusive value. You can set up groups, manage memberships, use a custom domain, and control access to create a tailored experience.
Setting up a community in Concours Pro creates a branded space for conversations and content. This guide covers every step, from creating a community to customizing it, managing roles, organizing channels, and adding gamified rewards. Whether you’re starting fresh or growing an existing group, you’ll have everything you need to make it work.
Key Benefits of Communities
- Central Hub: Keep all discussions, updates, and interactions in one tidy spot.
- Brand Consistency: Use a custom domain and design to reflect your business identity.
- Flexible Access: Set roles and permissions to control who sees what.
- Scalable Growth: Add or remove members easily as your community expands.
- Smooth Integration: Link with automation, email campaigns, and CRM tools for efficiency.
Create a New Community
- Go to Memberships > Communities > Groups.
- Click Create Group.
- On the next screen enter your group name, details and branding.
- The upload logos, cover images, and favicons.
Email Notification Settings
Email notifications keep members in the loop about updates, activities, or role changes. You can turn them on or off and customize the messages to suit your style.
How to Configure: Go to Memberships → Client Portal → Settings → Email Settings.
- Group Invitation Email
- Joined the Group (User): Sends an email to users when they’re added to a group.
- Group Membership Status Emails
- Approved (User): Confirms a user’s membership approval.
- Declined (User): Notifies a user if their join request is rejected.
- New Member Request (Admin): Alerts admins about new join requests.
- Declined/Removed by Admin (Admin): Notifies admins when they remove or decline a member.
- Added to Private Channel (User): Informs users they’ve been added to a private channel.
- General Group Emails
- New Comment on Post
- New Comment Reply
- Like on Post
- Like on Comment
- Tagged in Post / Tagged in Post @Everyone
- Tagged in Comment / Tagged in Comment @Everyone
- Content Reported: Notifies admins about flagged content.
- New Calendar Event Created: Alerts members about new group events.
- Learning (Courses) Emails
- New Courses Added: Notifies users when a new course is available.
- Join Group Learning Alert: Sent when a user joins a group with learning content.
- Course Unlocked (Time-Based Unlock): Triggered when a course becomes available after a set time.
- Course Subscription Cancelled (User/Admin): Notifies both parties when a subscription ends.
- Course Payment Successful (User/Admin): Confirms a course purchase or subscription payment.
- Role Change Notifications
- Member Role Upgraded in Channel: Informs users of a promotion (e.g., to moderator).
- Group Ownership Changed (New Group Owner): Notifies the new owner of their role.
- Customizing Email Templates
- Use the Preview icon to check default templates.
- Edit templates to align with your brand’s tone and style.
Note: Notifications are sent from the default email address set in Account Settings under Email Services.
Logging In To Your Community
- Go to Memberships > Communities > Groups.
- Find your Group and click Login.
- If it is the first time you are logging into your new community group, you will be asked to set a new password before you login.
- Once you are logged in, you will see the main page of your community group.
Branding Settings
Log in to your community and click on Settings.
In the Branding tab of Community Settings, upload your favicon (browser tab icon), cover image (visual header), and logo (brand identity). Stick to recommended dimensions for best results. You can update these anytime.
Set Up a Custom Domain
A custom domain makes your community look professional. Instead of the default URL, use your own branded domain.
- Go to Memberships → Communities → Settings to access the custom domain menu.
- Enter your domain, update DNS records, and click Update Domain.
- Wait for DNS propagation to finalize the setup.
Manage Memberships and Roles
Control access and roles to give members the right level of interaction. Whether it’s a free group or a paid coaching space, roles like Admin or Contributor let you manage moderation and collaboration.
Go to the Members tab in your community and click Invite Members.
Admin Access: Toggle Give Administrative Privileges when inviting someone for full control. After they join, adjust roles via the three-dot menu next to their name. Options include Admin (full access), Contributor (limited permissions), or Member (basic access).
Create and Organize Groups
Groups are the core of your community, letting you organize conversations and content by topic. In the Groups section, click Create Group.
Add a name, description, and privacy settings to control access. Assign moderators to manage discussions, then hit Save to launch the group and invite members.
Set Up Channels
Channels organize discussions within a group, making it easy for members to find relevant chats.
Click Add Channel in the left panel to create channels like Announcements for updates, SOPs for processes, or VIP for exclusive content. Customize each with icons and privacy settings to keep communication clear and targeted.
Add and Manage Courses
Courses deliver structured content to educate or engage members.
- In the Learning tab, click Add Course to link an existing course from your account to the group.
- Members can access it directly from the community. You can manage visibility or remove courses as needed.
- After clicking Add Course, select a course from your library or create a new one.
- Set visibility to make it open to all, restricted to specific member levels, available for purchase via Buy Now, or unlocked based on time or milestones.
Courses added here are exclusive to the community group and won’t appear in your main course catalog.
Create and Schedule Events
Events let you host live sessions like workshops or Q&As.
In the Events tab, click Create Event. Add a title, description, banner image, and a meeting link (e.g., Zoom). Set it as a one-off or recurring (weekly/monthly).
Enable reminders to notify members before the event, boosting attendance.
Implement Rewards and Gamification
Gamification makes your community engaging and fun.
In the Leaderboard section, check or customize member levels (e.g., Bronze, Silver, Gold). Under Gamification & Rewards, assign rewards like course access, discounts, or exclusive roles for reaching levels.
Use workflows to automate rewards when members complete actions like submitting forms or finishing courses.
Frequently Asked Questions
- Can I charge for my community? Yes, set up paid membership plans to monetize access.
- What happens if I delete a community? Deletion is permanent, removing all content, members, and discussions.
- How do I fix domain verification issues? Check DNS records match Concours Pro’s requirements and allow up to 48 hours for propagation. Contact support if issues persist.
- How do I create courses in the community? Refer to the Online Courses guide in the knowledgebase.
- How are reward levels set? Levels are based on points from actions like posts, comments, or likes. Assign points via automations for custom control.
