Your SMS sending suspension could be due to several factors, including non-compliance with our Phone Policy or suspicious activity. This article provides a detailed guide to address common issues leading to account suspension and how to resolve them.
Phone Messaging Policy Violations
Monitor your messaging metrics, such as opt-out and error rates. Keeping these within acceptable ranges helps maintain compliance and avoid suspension.
Review the Concours Pro Phone Messaging Policy for details and exact metrics relating to the following suspension reasons.
High Error Rate
Delivery errors can result from technical issues or non-compliance with messaging guidelines enforced by recipient mobile networks.
High Opt-Out Rate
A high opt-out rate indicates that users are not interested in your messages. Ensure clear and explicit consent is obtained from users before sending messages.
Message Content
Messages containing prophibited content such as alcohol, firearms, gambling, tobacco, adult content or illegal activity will result in suspension.
Lack of Sender Identification
Each message chain must clearly identify you as the sender, except in ongoing conversations. This helps recipients recognise the source of the message.
Lack of Opt-Out Language
Include opt-out instructions in your initial messages, such as “Reply STOP to unsubscribe” to allow recipients to opt out easily.
Same or Similar Messages Across Numbers
Spreading identical messages across multiple phone numbers without a valid business justification can lead to suspension.
