Contents
- Chatbot Settings Overview
- Business Name Setup
- Response Delay Setup
- Message Cap Control
- Pause Bot Mode
- Frequently Asked Questions
Chatbot Settings Overview
Advanced settings in Concours Pro’s Conversation AI V2 Chatbot let you fine-tune how your bot behaves. Tweak these options to match your business needs, ensuring smooth and natural customer interactions every time.
- Response Delay Setup: Set a pause before replies for a natural chat flow.
- Message Cap Control: Limit how many messages the bot sends per chat.
- Pause Bot Mode: Switch off the bot temporarily for manual replies or workflows.
Business Name Setup
Your bot pulls your business name straight from your Concours Pro account settings. This keeps branding consistent across all chats without any extra work.
Example: If your business is “Aussie Repairs,” the bot weaves this into chats, keeping things professional and on-brand.
Response Delay Setup
Tweak the delay before your bot replies to make chats feel more human. This gives customers breathing room to respond without feeling rushed.
- A delay of 5-20 seconds usually works best for most businesses.
- Think about your customers’ expectations and industry norms when setting this.
Message Cap Control
This setting caps how many messages your bot sends in a single chat. Hit the limit? You can reset it to keep the conversation going.
Resetting the Cap: Mark a chat as read to reset the limit, giving the bot 10 more messages to send in that chat.
Example: Set a cap at 10 messages. Once the bot hits 10, it stops. Mark the chat as read, and it gets 10 more messages to keep chatting.
Pause Bot Mode
Pause Bot Mode temporarily switches off the bot during manual replies or workflow tasks. This stops the bot from jumping in and disrupting ongoing chats.
When to Use It:
- A team member is handling a customer directly.
- A workflow is running a task that needs uninterrupted communication.
Frequently Asked Questions
Q: What if the response delay is too short or too long?
A: Too short, and the bot might cut customers off. Too long, and chats feel sluggish. Test different delays to find what works.
Q: Why isn’t my bot replying?
A: Check if it’s in Pause Bot Mode or has hit the message cap. Reset the chat or tweak settings to sort it out.
Q: Can I tailor bot replies for specific cases?
A: Yep, use prompts to customise replies for different scenarios.
Q: How do workflows impact bot settings?
A: Workflows can automate tasks like marking chats as read, pausing the bot, or triggering specific replies.
