Contents
- Overview
- Setting Up the Chatbot on Desktop
- Using Suggestive Mode
- Using Autopilot Mode
- Training Your Chatbot
- Instagram DM Example
- Best Practices
Overview
Concours Pro’s Conversation AI V2 Chatbot makes customer communication a breeze, even when you’re on the go. Available in the LeadConnector mobile app (version 3.71 or later), it helps you respond to messages instantly via channels like Instagram DMs, SMS, and web chat. Whether you want AI-suggested replies or fully automated responses, this tool keeps your customer interactions professional and efficient, saving you time.
Setting Up the Chatbot on Desktop
Before using the chatbot in the mobile app, configure it in the Concours Pro desktop app. Here’s how:
- Go to Settings in the bottom-left corner.
- Select Conversation AI.
- Under Supported Channels, choose the channels you want the chatbot to handle (e.g., Instagram DMs).
- Add your business name and set preferences:
- Wait Time: Keep it short for quick replies.
- Max Messages: Set the maximum number of bot replies per conversation.
- Timeout: Decide when the bot pauses to avoid over-messaging.
- Train the bot by feeding it your website, blog, or landing page content to improve response accuracy.
- Under Configure Intents, enable Appointment Booking and select a calendar. Choose to send a booking link instead of auto-booking to gather extra info via a form.
These settings ensure your chatbot is ready to handle enquiries effectively.
Using Suggestive Mode
In Suggestive Mode, the chatbot provides AI-generated reply suggestions for incoming messages on supported channels. You can:
- Send the suggested reply as-is for speed.
- Edit the suggestion before sending to add a personal touch.
This mode is perfect when you want to stay in control but save time crafting responses.
Using Autopilot Mode
Autopilot Mode lets the chatbot automatically respond to new messages without your input. It’s ideal for handling initial enquiries instantly, ensuring no customer is left waiting. You can pause this mode anytime via the Pause Conversation AI option in the mobile app.
Training Your Chatbot
To keep your chatbot sharp, provide feedback on its responses:
- After a bot reply, give a thumbs-up for good responses or thumbs-down for ones that need work.
- Regular feedback trains the AI to align with your business goals, like guiding customers to book appointments.
Training takes minimal effort but makes a big difference in response quality.
Instagram DM Example
Here’s how the chatbot works with Instagram DMs in the LeadConnector mobile app:
- A customer sends a message, e.g., “Hello” to your Instagram account.
- The chatbot (in Autopilot Mode) replies instantly, e.g., “Hey, what’s up?”
- The customer responds, e.g., “Can I speak to someone on the phone?”
- The chatbot suggests booking an appointment, e.g., “How about booking a slot to chat with our team?” Give this a thumbs-up if it’s spot-on.
- If the customer agrees (“Sure”), the chatbot sends a calendar link, e.g., “Great, use this link to pick a time.” Mark this with a thumbs-up too.
You’ll see the full conversation in the mobile app’s Conversations section, with options to jump in manually or keep the bot running.
Best Practices
Maximise your chatbot’s impact with these tips:
- Enable and configure the chatbot in the desktop app first to ensure smooth mobile performance.
- Regularly train the bot with feedback to improve accuracy and keep responses on-brand.
- Use Autopilot Mode for instant replies but monitor conversations to ensure the bot meets your standards.
- Never leave customer messages unread—let the chatbot handle initial replies to look professional and responsive.
With these steps, Concours Pro’s Conversation AI V2 Chatbot will save you time while keeping your customers happy.
