Contents
- How to Access Auto-Pilot Mode
- Key Features
- Advanced Settings
- Training Your Bot
- Pricing Details
- Frequently Asked Questions
- Summary
How to Access Auto-Pilot Mode
To get started with Auto-Pilot Mode in Concours Pro’s Conversation AI, head to your account settings. Look for the Conversation AI section, and in the Bot Settings tab, you’ll see the Auto-Pilot option ready to go.
Key Features
- Smart Message Handling: The bot pauses for a set time to gather all incoming messages in a conversation before replying, ensuring it responds to everything in one go.
- Multi-Channel Support: Auto-Pilot works across SMS, Facebook Messenger, and Instagram DMs. You can choose which channels to enable in the Bot Settings tab.
- Sleep Mode: If a manual or workflow-triggered message comes through, the bot takes a two-hour nap to avoid overlap.
- Feedback Options: Every bot message includes Thumbs Up and Thumbs Down buttons, letting you give feedback, add FAQs, and fine-tune its responses.
- Booking Focus: The bot’s main job is to drive appointments, sending booking links straight to contacts based on your chosen calendar.
Advanced Settings
- Business Name Setup: Add your business name to keep the bot’s replies on-brand.
- Response Wait Time: Set a delay between 1 second and 5 minutes for the bot to collect messages before replying. The default is 2 minutes.
- Message Cap: The bot stops after sending 10 messages in a single conversation by default. To wake it up, mark the conversation as Read.
Training Your Bot
Getting the bot to perform at its best requires some training. You can feed it your website URLs or FAQs to sharpen its responses. Training is straightforward and doesn’t cost a thing. For a step-by-step guide, check out our Training the Conversation AI Bot article in the knowledgebase.
Pricing
Training and testing the bot won’t cost you anything. Once you switch Auto-Pilot Mode on (or use Suggestive Mode), each message generation is charged. If you’re on a Gold account or have the AI Employee Unlimited add-on, you get unlimited usage with no per-message fees.
Click here to view our usage rates.
Frequently Asked Questions
How do I turn on Auto-Pilot Mode?
Go to Conversation AI in your account settings and pick Auto-Pilot from the Bot Settings tab.
Can I tweak the bot’s response delay?
Yep, you can set the wait time from 1 second to 5 minutes in the advanced settings.
Does training the bot cost anything?
Nope, training and testing are completely free.
How do I give feedback on the bot’s messages?
Use the Thumbs Up or Thumbs Down buttons on each bot message to share feedback and improve its performance.
Can I set my business name for the bot?
Absolutely, you can add your business name in the advanced settings for Auto-Pilot.
Is there a limit to how many messages the bot sends?
Yes, the default is 10 messages per conversation. After that, the bot pauses.
How do I get the bot going again after it pauses?
Just mark the conversation as Read to reset it.
How does the bot handle multiple messages at once?
It waits for the set time to collect all messages in a conversation, then responds to everything together for better context.
Does Auto-Pilot work on different platforms?
Yes—it supports SMS, Facebook Messenger, and Instagram DMs, configurable in the Bot Settings tab.
Can I test the bot before turning it on?
Definitely. Use the free trial feature to see how the bot handles messages in real time.
What happens if a manual or workflow message comes in?
The bot takes a two-hour break to avoid clashing with those messages.
Is there an unlimited usage option?
Gold accounts and AI Employee Unlimited add-on users get unlimited usage. Otherwise, it’s charged per message.
Can the bot respond almost instantly?
Yes, set the wait time to 1 second for near-instant replies.
Summary
Auto-Pilot Mode in Concours Pro’s Conversation AI is a game-changer for staying on top of customer messages. It delivers quick, accurate responses across SMS, Facebook Messenger, and Instagram DMs, with a focus on booking appointments. By tweaking settings like wait times and message limits, you can make it work just right for your business. Train it with your FAQs or website data, and you’re set for smoother, time-saving communication that keeps your customers happy.
