Contents
Overview
Concours Pro’s Conversation AI V2 Chatbot takes customer interactions to the next level with its enhanced training flow. This smart system digs into your account’s unique data and recent conversations to deliver spot-on, context-aware responses. It’s designed to make your chatbot more effective, saving you time while boosting customer engagement.
No setup is needed on your end. This enhanced training flow is already built into Conversation AI V2 Chatbot, working behind the scenes to make your customer interactions smoother and more effective.
Key Features
- Conversation Review: The chatbot looks at the last five messages in a conversation to figure out if a customer needs help or is asking about your services, pricing, or bookings.
- Smart Query Detection: It pulls out precise customer questions from chats and gives them a relevance score for better response accuracy.
- Tailored Responses: Uses your account’s specific bot training data to craft answers that match the customer’s query perfectly.
How It Works
- Context Analysis: The system scans each conversation to understand the context and pinpoint the customer’s exact question.
- Query Scoring: It assigns a score to the query and explains whether it’s a support issue or a business-related question.
- Customised Replies: The chatbot taps into your account’s training data to provide accurate, relevant responses that keep the conversation flowing.
