Contents
- What is the Conversation AI V2 Chatbot?
- How Businesses Use It
- How to Turn It On
- How to Set It Up and Use It
- FAQs
What is the Conversation AI V2 Chatbot?
The Conversation AI V2 Chatbot in Concours Pro is a game-changing tool that uses artificial intelligence to make customer interactions smoother and automate appointment bookings. It offers two ways to handle messages: one that suggests replies for you to tweak or send, and another that automatically responds to guide customers to book appointments.
- Suggestive Mode: Get real-time reply suggestions as you chat with customers. You can use them as is, edit them, or skip them altogether.
- Auto-Reply Mode: Let the AI handle incoming messages on its own, steering customers toward booking an appointment. It waits a couple of minutes to gather any follow-up messages before replying, keeping things contextually spot-on.
The chatbot pulls from your last 10 conversations (or up to 800 words) to craft replies that fit the context.
It works across multiple channels like SMS, Google My Business, Facebook Messenger, and Instagram DMs, so you can connect with customers wherever they reach out. Plus, it tracks performance with detailed metrics to see how it’s working.
How Businesses Use It
The Conversation AI V2 Chatbot saves time and boosts efficiency for all sorts of businesses. Here’s how it helps in different scenarios:
Suggestive Mode
- Healthcare Clinic: A local clinic uses the chatbot to handle patient inquiries about services or appointment times. The AI suggests replies, letting staff respond quickly and keep patients happy.
- Fitness Centre: For a gym offering classes or memberships, the chatbot suggests responses to questions about schedules or plans, helping staff provide fast, tailored answers.
- Restaurant: When customers ask about table availability, the chatbot offers suggested replies with open time slots, making it easy for staff to confirm bookings or handle special requests.
Auto-Reply Mode
- Healthcare Clinic: The chatbot automatically responds to patient messages, offering available appointment times and a booking link, cutting down on manual work.
- Fitness Centre: It replies to inquiries about classes or memberships, guiding potential clients to book a trial or sign up, freeing staff for other tasks.
- Restaurant: For table reservations, the chatbot sends available slots and a booking link, streamlining the process without staff involvement.
- Real Estate Agency: The chatbot handles property viewing requests, sharing details and available times, then directing buyers to schedule a visit, saving agents time.
How to Turn It On
Getting the Conversation AI V2 Chatbot up and running in your Concours Pro account is straightforward:
- Go to Settings in the left sidebar.
- Click Company Settings and scroll down.
- Find the option to enable the Conversation AI V2 Chatbot and tick the box.
- Accept the terms and conditions.
- Hit Enable to activate it.
How to Set It Up and Use It
Once enabled, head to the Settings tab and select Conversation AI to customise how the chatbot works.
Preferences
Choose how the chatbot operates:
- Off: Disables the chatbot completely, though you can still tweak settings.
- Suggestive: Provides reply suggestions in the chat window for you to use, edit, or ignore.
- Auto-Reply: Automatically sends replies to customers, speeding up interactions without manual input.
Supported Channels
Pick which platforms the chatbot will work on:
- SMS: Responds to text messages from customers.
- Facebook: Engages via your business’s Facebook page or Messenger.
- Instagram: Handles direct messages on your Instagram account.
- Google My Business: Interacts with customers messaging through Google’s service.
This ensures customers get quick replies no matter how they contact you.
Appointment Booking
Select a Calendar
Choose a calendar from your Concours Pro account. The chatbot will automatically use the calendar’s scheduling link in its replies, making it easy for customers to book.
Conversation Flow
Set up the questions the chatbot asks before sharing the booking link. For example:
- “Are you interested in services at [Your Business Name]?”
- “Do we offer these services in your area?”
- “Ready to book an appointment?”
A word count tracker shows how much space you have left to customise the dialogue.
Customise Bot Responses
Add FAQs and answers using the Add Q & A button to train the chatbot. For example:
- Question: “What are your opening hours?”
- Answer: “[Your Business Name] is open from 7 AM to 9 PM every day.”
This helps the chatbot handle common questions accurately.
FAQs
Can the Conversation AI V2 Chatbot show available appointment times?
No, it doesn’t list specific slots directly. Instead, it sends a booking link where customers can pick from available times.
Is Auto-Reply Mode available to everyone?
Auto-Reply Mode is a premium feature and may have restricted access depending on your plan. Check your account settings for availability.
What’s the benefit of Suggestive Mode?
It offers real-time reply suggestions, saving you time while letting you personalise responses.
Can I use the chatbot on multiple platforms?
Yes, it works across SMS, Google My Business, Facebook Messenger, and Instagram DMs, giving you flexibility to engage customers anywhere.
How does the chatbot handle off-topic messages?
It uses the last 10 conversations or up to 800 words to stay contextually relevant, pausing or stopping if responses don’t make sense.
