Conversation AI Chat Bot Overview

Advanced Settings

Enter your business name for teh bot to use, and Configure Auto-pilot mode.

Auto-pilot mode allows you to customize:

The wait time before resonding

Maximum number of AI messages to be sent to a contact

Bot sleep time – The amount of time that Conversation AI bot goes offline for a particular contact when you message manually, or through a workflow.

Training the Bot

Train your bot via two methods:

Inputting web URLs and public links.

Adding FAQ questions and answers. Note: Bot training is free of charge.

Feedback on bot responses in both a live or training environment can be given by using the Thumbs Up / Down icons under each bot response. A thumbs down will allow you to enter a better answer to the question which will then be saved as an FAQ.

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Conversation AI Chat Bot Overview

Contents

Conversation AI Modes and Settings

Supported Conversation Channels

Advanced Settings

Training the Bot

Configuring Bot’s Intent

Testing the Bot (Bot Trial)

Conversation AI in Automation and Workflows