Creating and Customising the Web Chat Widget in Concours Pro

Contents

• Introduction
• Creating the Widget
• Customising the Widget
• Additional Notes

Introduction

With Concours Pro, you can now fully customise the chat widget to fit your brand’s style and functionality. This feature allows you to modify the widget’s placement, design, and user interactions to create a seamless experience for your customers.

Creating the Widget

To get started with your chat widget:

1. Go to Sites > Chat Widget.
2. Click on New to create a new chat widget.
3. Choose between SMS/Email Widget, Live Chat, or WhatsApp Chat depending on your needs.

SMS/Email Widget is suitable for businesses without live support teams available to take chat requests. Clients enter their mobile / email for a reply. This option is best for Conversation AI as it allows AI responses via SMS, which are best for open rates.

Read More: Conversation AI Chat Bot Overview.

Live Chat is suitable for businesses with live support teams available at all times for responses.

WhattsApp Chat allows responses via WhattsApp (if enabled).

Customising the Widget

Once the widget is created, you can tailor its appearance and behaviour:

1. Go to Sites > Chat Widget.
2. Click into the selected widget.
3. Click Widget > Styles, to customise:
   • Chat prompt.
   • Chat icon.
   • Theme.
   • Custom Colour Options.
   • Typography.
   • Welcome message.
   • Return visitor greetings.
4. Click Widget > Widget Customisations, to customise:
   • Avatar image.
   • Widget position.
   • Widget dimension.
5. Click Chat Window > Title & Intro, to customise:
   • Chat window title.
   • Intro message.
   • Email field option.
   • CTA (Call to action).
6. Click Chat Window > Additional Options, to customise:
   • Agency branding
   • Consent box for HIPAA and other privacy regulations.
   • Legal message for privacy regulations.
7. Click Messaging > Acknowledgement, to customise:
   • Customer support contact.
   • Acknowledgement message.
   • Acknowledgement greeting.
   • Acknowledgement icon.
8. Click Messaging > Language, to customise:
   • Language preference.
9. Click Save (Top Right) to save your widget.

Additional Notes

• Existing chat widgets will appear with a light blue theme.
• The WordPress plugin currently supports the default widget only, with more options coming in future updates.