Learn the various phone number settings available in Concours Pro. This guide will help you configure your phone settings effectively.
Go to Settings > Phone Numbers and click on the 3 dots next to your number, then ‘Edit Configuration’ to view the settings.
Contents
- Name Your Number
- Forward Calls To
- Pass Called Number As Caller ID
- Use Your Verified Number as CallerID for Outbound Calls
- Enable Call Connect Feature
- Whisper Message
- Call Recording
- Incoming Call Timeout
- Outgoing Call Timeout
- Ring Incoming Calls to All Users
Name Your Number
This is the internal name for the phone number, such as ‘sms marketing number’ or a name of an employee assigned to it.
Forward Calls To
The phone number to which inbound calls will be redirected when someone calls this number.
Pass Called Number As Caller ID
By default, your caller’s number appears in Caller ID. If this box is checked, this number will appear as the Caller ID, indicating the call is from this account.
Use Your Verified Number as CallerID for Outbound Calls
This feature lets you display your verified phone number in the recipient’s Caller ID when making outbound calls.
Enable Call Connect Feature
If unchecked, calls connect immediately when answered. When checked, you’ll hear a prompt to press a button to accept the call. This helps automate off-call statuses and ensures the system knows if a call is connected.
Whisper Message
The Whisper Message plays to the person answering the call when Call-Connect is enabled, such as “Incoming Concours Pro call, press a key to continue.”
Call Recording
Turning on call recording will record calls and publish them in the contact’s conversation stream. Add a whisper message like “This call will be recorded for quality purposes” to comply with regulations.
Incoming Call Timeout
The duration in seconds the system allows the inbound call to ring before being dropped or forwarded to voicemail. If the Inbound call timeout is blank, the default is 60 seconds.
- Scenario 1: Leave blank or set to 60 secs for calls to reach your voicemail.
- Scenario 2: Set to around 20 secs to redirect calls to a pre-recorded voicemail in the CRM.
- Scenario 3: Set to 1-4 secs to direct calls straight to the CRM voicemail.
Outgoing Call Timeout
The duration in seconds the system allows the outbound call to ring before being dropped. A shorter timeout of around 30 secs reduces the chances of reaching voicemail, ideal for campaigns or large call lists. If the Outbound call timeout is blank, the default is 60 seconds.
Ring Incoming Calls to All Users
This feature routes incoming calls to selected users in your account. You can choose up to 7 users, increasing the likelihood of calls being answered promptly.
