Contents
- What is AI Action Tracking in Conversations?
- Key Benefits of AI Action Tracking and Filtering
- How to Use AI Action Tracking and Filters
- AI Action Tracking
- AI Action Filter
- Appointment Source Tagging
- Frequently Asked Questions
- Next Steps
What is AI Action Tracking in Conversations?
AI Action Tracking in Concours Pro gives you a clear view of what your Conversation AI Chatbots are doing when they interact with leads and customers in the Conversations panel. It logs every automated action taken by the bots, making it easy to see and manage what’s happening behind the scenes.
Key Benefits of AI Action Tracking and Filtering
Get a better handle on your AI bots with these tracking and filtering tools, designed to keep things transparent and straightforward.
- Shows exactly what actions your AI triggers, like updating contact details or kicking off workflows.
- Makes it easier to troubleshoot and review bot activity.
- Lets you filter conversations to focus only on AI-driven actions.
- Tags appointments booked by bots for easy tracking.
- Boosts visibility and accountability for your AI automations.
- Builds trust in your automations by showing you every step taken.
How to Use AI Action Tracking and Filters
Here’s how to check and filter AI action logs in the Conversations panel to keep tabs on your bots.
- Head to the Conversations panel in your Concours Pro account.
- Look through conversation threads. You’ll see AI actions logged, such as:
- “Workflow started by bot”
- “Contact field updated by AI Employee”
- “Bot stopped”
- To filter for AI actions:
- Click the Filter icon in the top-right of the Conversations panel.
- Select AI Action Logs from the dropdown.
- The panel will show only bot-triggered actions.
AI Action Tracking
AI Action Tracking records every automated task your bot performs in a conversation. These logs let you confirm what the bot’s doing and when it’s interacting with your contacts.
Logged actions include:
- Starting a workflow
- Updating a contact field
- Stopping the bot
These logs appear in the conversation thread in order, clearly marked with an “AI Employee” label.
AI Action Filter
The AI Action Filter lets you zoom in on just the bot’s automated activities, cutting out other messages. It’s perfect for checking or troubleshooting AI behaviour.
Use it to:
- Confirm the bot triggered the right automation.
- View only AI actions without digging through other messages.
- Understand the exact steps taken during a conversation.
Appointment Source Tagging
When a bot books an appointment in a conversation, Concours Pro automatically tags it with the source Conversations AI. This helps you see which appointments come from bots and track their performance.
Benefits include:
- Knowing whether a booking came from a bot or a human.
- Better tracking of bot-driven campaigns.
- Easier reporting or follow-ups based on the source.
Frequently Asked Questions
Where do AI Action Logs show up?
They’re right in the Conversations panel, part of the conversation thread, labelled with the AI Employee responsible.
Can I separate AI Action Logs from other messages?
Yes, just use the AI Action Logs filter in the Conversations panel dropdown.
What bot actions get logged?
Currently, logs cover workflow triggers, contact field updates, and bot stop commands.
Does this work with all bots or just Conversations AI?
It’s specific to bots created with Concours Pro’s Conversations AI and AI Employee features.
What’s the Conversations AI source on appointments?
It shows the appointment was booked by a bot, not manually by a user or staff.
Can I export these logs?
Right now, there’s no direct export option. You can screenshot or copy the data manually for records.
Next Steps
- Jump into the Conversations panel and try out AI Action Tracking in a live or test conversation.
- Use the AI Action Logs filter to check recent bot actions and ensure automations are running smoothly.
- Look at your calendar or appointment views to confirm Conversations AI sources are tagged correctly.
- Keep fine-tuning your bots by combining logs with workflow reports and contact automations.
