Contents
- The Golden Rule Of Training Conversation AI
- Train Your Conversation AI Bot from your Website URLs
- Manually Update Your Conversation AI Bot with FAQs
- Using Bulk Actions While Training Your Conversation AI Bot
The Golden Rule Of Training Conversation AI
Conversation AI is a ground breaking, game changing feature for your business customer service. But remember… IT IS STILL A COMPUTER… IT MUST BE TRAINED ON WHAT TO SAY.
The Golden Rule of Training Conversation AI:
“It is only as good as you train it to be”
Essentially, you get out what you put in… Give it all the information you can possibly give it and it will replace a significant amount of human hours, saving you immense amounts of time and money.
However if you neglect to train it correctly, or you give it incomplete or out of date information, or you don’t re-train it if it makes a mistake… Then it will become a drain on your time as it makes mistakes and causes awkward customer situations. Mistakes that you are responsible for by not training it correctly and completely.
So make the most of it – Give it all the information you possibly can, and reap the benefits!
Train Your Conversation AI Bot from your Website URLs
Concours Pro allows you to train your AI bot using web URLs. By providing relevant URLs, you can enhance the bot’s understanding of your business, enabling it to respond more effectively to user inquiries. You have three web crawling options:
- Exact URL: The bot crawls a specific page.
- All URLs on this Path: The bot crawls all pages under a specific directory.
- All URLs on the Domain: The bot crawls every page on a given domain.
Enter the URL and click Get Data to start training.
Ensure that there is no conflicting or out of date information on any of the URLs you train it on, or that URLs dont conflict with any FAQs it has been trained on.
You can click Uploaded Links to view all URLs the bot has been trained on. Click the circle arrows to retrain, or the garbage bin to delete.
Feedback can be provided by giving a Thumbs Up / Down to responses during bot trials or in conversation screens.
Be aware: If you update information on your website, and an updated URL has previously been used to train Conversation AI, then you MUST hit the circle arrows icon to retrain on that specific URL for the bot to re-learn the edited page.
Manually Update Your Conversation AI Bot with FAQs
To fine-tune your bot’s responses, manually add FAQ question-and-answer pairs. This ensures that the bot can handle specific inquiries with tailored responses. To add FAQ pairs:
- Go to the “Conversation AI” settings in your account.
- Navigate to the “Bot Training” tab.
- Click “+ Add FAQ” and enter your question and corresponding answer.
- Repeat the process for additional questions.
We recommend that the average business trains Conversations AI with at least 20-30 of it’s most common FAQs.
Ensure that only FAQs with completely consistent answers are used. If there are any FAQs that have conditional answers, for example something related to seasons, or specific dates, please ensure this is specifically stated in the FAQ pair, and you have additional FAQs for all alternate conditions.
Ensure that there is no conflicting or out of date information in any of the FAQs you train it on, or that FAQs don’t conflict with any URLs it has been trained on.
Feedback can be provided by giving a Thumbs Up / Down to responses during bot trials or in conversation screens.
Using Bulk Actions While Training Your Conversation AI Bot
Bulk actions streamline the training process, allowing you to upload multiple question-and-answer pairs or URLs simultaneously. This feature is useful for large-scale updates or when integrating comprehensive sets of data.
